Cancellation & Refund Policy

1. Cancellations

• There are no subscriptions or recurring charges, so there is nothing to cancel or renew.
• You can close the checkout at any time before paying; you will not be charged.
• Once a payment is confirmed, the file is delivered immediately, so a paid order cannot be cancelled. If something went wrong, see the refund cases below.

2. When we refund you

We give a full refund when:

• you were charged but the file was not unlocked for download in your account;
• you were charged more than once for the same export;
• the file you paid for is corrupt or cannot be opened in the format you bought, and we cannot fix it within 3 working days of your request.

3. When we don’t

Because you can inspect every stitch, warning and size for free before paying, we do not refund:

• a change of mind after the file has been downloaded;
• sew-out results caused by fabric, stabilizer, thread, needle, hooping or machine settings;
• results that match what the preview showed before you paid.

4. How to ask for a refund

Email support@wearcloverse.com within 7 days of the payment, from the email address of your account. Include:

• the Razorpay payment ID (shown on your Billing page and in the payment confirmation);
• the design name and file format;
• what went wrong, with a screenshot or photo if it helps.

5. Processing time

We reply within 2 working days. Approved refunds are issued through Razorpay to the original payment method within 5–7 working days. Your bank may take a few more days to show the credit.

6. Delivery

All products are digital files. Nothing is shipped. Files are unlocked for download in your account as soon as payment is confirmed, and paid files can be downloaded again at any time.

7. Contact

Wearcloverse LLP · support@wearcloverse.com · 9036924011. See also our Terms & Conditions.